Technical Sales Support - CCTV and Access Control Security Systems
Stockport, Cheshire / Greater Manchester - Commutable via Altrincham, Oldham, Wilmslow, Macclesfield
£19,000 - £24,000 pa base depending on experience + Benefits
Leading security product company requires new Customer Services Technical Sales Support Person to deal with all aspects of Customer Service including communication with external and internal customers - end to end order processing and support for external sales teams.
The role of Technical Sales Support is to respond to all requests for System Design and Quotation in both a timely and effectively manner. Will suit someone with relevant industry experience or relevant further higher education or a university leaver, with an interest in / or courses completed relating to Electronics engineering or IT. Product training will be provided.
Essential skills and experience -
Proven phone-based customer service experience
Decent standard of education with minimum 5 GCSEs and A Levels or BTEC qualifications - IT / Numerate subjects preferred
PC Literate with Standard operating systems and business applications
An interest in electronics and IT
Sound knowledge of Security Systems including. Door Entry, Access Control and CCTV
General understanding of CAD systems
Sales Order Process understanding
Security System Design
Duties and responsibilities include, but not limited to -
Commitment to Providing First Class Customer Service
System Design and Quotations
Handle inbound calls and e-mails and respond with a high level of professionalism
Maintain High standards of data accuracy
Provide Technical Support to the Customer Services Team on all Products and order related issues
Vetting of all Product Sales Orders to ensure correct system build and operation
Vetting of all Entrance Panel Customisation
Support the Sales Team on a daily basis with Security System Design, Sales Orders and Quotations
Creating and Running SAP Order Vetting reports
Preparing Schematic drawings on system design for Customers, Manufacturing, Sales and Technical Support.
Work closely with the Manufacturing team on System Configuration, the supply of Programming information and non-standard build requirement
Maintenance and update of Quotation Build up Sheet and Project Database
Support and Maintain Entrance Panel Builder
Support Product Management with new Product Releases
Gain up to date Product knowledge on complete range of Products
Work with colleagues to ensure the achievement of departmental targets
Soft Skills required -
Strong customer facing/focused skills
Flexible, Can do Attitude!
Competitive salary and big company style benefits package on offer
Send CV now and call Tim Morris 07739 716815 to find out more
Technical Sales Support - CCTV and Access Control Systems.
Stockport, Cheshire / Manchester borders