Technical Author – Software Releases, MadCap Flare

Technical Author – Software Releases, MadCap Flare

Warrington £35000 - £45000 per annum + + Great Benefits + Shares
Permanent | TA/WARR/MAR15_1552635336
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Technical Author - Enterprise Software Releases

Warrington, Cheshire (Commutable from both Liverpool and Manchester)

£35,000 - £45,000 pa (depending on experience) + Great Benefits Package + Company Shares

Global Machine Learning Software Vendor with impressive global client base urgently requires experienced Technical Author with strong recent experience writing for software releases to be responsible for product-related collateral, and will have ownership for identifying documentation requirements, working with subject experts to gain understanding and to create or update the relevant documentation including product overviews, data sheets, installation guides, user manuals, announcements, and in-product help.

The Role:

To work closely with the product management, development, marketing, and support teams to understand features and functionality, identifying documentation requirements: Owning he product collateral that is shipped with the product, available via the user portal, or on request

Work within virtualized environments to install, configure, and work with the software to demonstrate features that require documentation, validating accuracy and generating illustrative screen shots as required

Manage the content used within collateral and generate professionally authored material and media as required, determining the appropriate communication methodologies based on the content

Review discussion topics and questions raised via online forums and support cases to identify topics that could or should be answered by product documentation

Collaborate with the Product Marketing team to advise and provide the appropriate level of technical information to support marketing campaigns

Prepare files for translation, publishing the translated content to the appropriate medium and take ownership of an area of the company release cycle

Own the document translation process, ensuring delivery of files to our translation partners and devising effective methods of version control for storing translated material

Skills and Experience required:

3 years+ prior employment experience as a Technical Author

Excellent English language skills - both written and verbal

Use of Microsoft Windows and Office 365 business applications

Experience with screen-capture software

Good understanding of enterprise software deployment / release models

Familiarity with common technologies (Microsoft Windows (Server and Desktop), MS SQL, SSL, Encryption, Certificates, Active Directory)


Experience with MadCap Flare

Any MadCap Lingo

Microsoft SharePoint

Exposure to Virtualization technologies

Experience using any tools such as Yodiz, Trello, Jira, Team Foundation Server

Familiarity with Agile software development practices, including Scrum and Kanban

To Suit:

Experienced author of technical documentation aimed at various audiences with experience working with professional authoring tools (ideally MadCap Flare) to author content and generate product documentation

Experience with briefing and collaborating with marketing teams to produce accurate marketing collateral reflects the features and functions provided by the software

Ability to work closely with the sales teams, consultancy team, and internal teams to recognise requirements and identify opportunities to improve the offering

Strong attention to detail, particularly in aligning collateral with the corporate brand policies, and ensuring appropriate use of language and graphics

Solid understanding of, and familiarity with, common technical concepts when deploying enterprise software

Ability to collaborate and communicate effectively across all teams in the SDLC

Amazing rewards package includes: Flexible working on start / finish times (and up to 2 days per week from home), generous leave, competitive salary, significant shares on joining, pension, plural site licences, free parking, health/life, employee assistance scheme etc.

Please send CV now and call Tim Morris on 07739 716815

Technical Author - Enterprise Software Releases

Warrington, Cheshire

To £45K + Great Package

Apply Now
Consultant - Sales
Tim Morris
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