Support Team Lead
Support Team Lead
Antwerp £271.08 - £293.67 per day
Contract | SupportLead_1609845059
Apply Now

Support Team Lead

Location: Antwerp, Belgium

Day rate: €300 - €325

12 month contract (Possible extension)

Looking for a Support Team Lead to join an experienced team.

Job Responsibilities: 

  • Build and manage teams and direct all related People/ Process and Technology competencies. 
  • Formalize internal process to ramp-up expertise of resources  
  • Manage client relationship at multiple levels of customer organization 
  • Manage service levels and go beyond contracted SLA and deliver value add  
  • Vendor management
  • Lead in the technology selection and organizational build-up efforts. 
  • Collaborate with Account management teams to qualify Business expansion opportunities.  
  • Identify and manage infrastructure technical standards that are relevant to our customer.  
  • Produce and maintain the long term technical architecture strategy and roadmaps, in collaboration with customers and vendors.  
  • Secure infrastructure architecture compliance.
  • Drive research activities, and keep updated on market trends.   
  • Support the customer and co-workers with infrastructure architecture guidelines, frameworks, and also specific analysis and recommendations when needed.  
  • Work with IT Security and Compliance team to define the security architecture concept that can support customers.  
  • Support overall IT strategy with the relevant infrastructure architecture.  
  • Define and monitor the application of architectural and technological guidelines, in order to make sure applications and services are "designed for operations"  
  • Overall P&L responsibility.  
  • Expansion of services to fill all gamut's of infrastructure-increase breadth.  
  • Focus on project opportunities and transformation initiatives 
  • ITIL process definitions and implementation 
  • Conduct regular in depth service and process audits.  
  • Employee retention, motivation and training  
  • Focus on helping people from L1 to L2, L2 to L3 within select timelines 
  • Reduce business impact of outages  
  • Cost savings through better solutions  
  • Enhance operational efficiency's  
  • Overall SLA management - Operation interaction with technologies Lead  

Certification-ITIL & PMP or equivalent

The position is offering a competitive market rate of €300 - €325 per day and will be for an initial 12 months (Possible extensions). If you are a Support Team Lead, then APPLY NOW or contact Vytas@applauseit.co.uk

Antwerp, Belgium

Support Team Lead

Support, Infrastructure, SLA, Compliance, ITIL, PMP

Apply Now
Consultant - DevOps
Vytas Jelinskas
Connect with Vytas
Get in touch with Vytas about this job
Request a Callback





Send us your job brief


Awesome!
You're taking your first step!
We just need a couple of your details to get you started.