Support Team Lead
Location: Antwerp, Belgium
Up to €400 Per Day
12 month contract (Possible extension)
Looking for a Support Team Lead to join an experienced team.
- Build and manage teams and direct all related People/ Process and Technology competencies.
- Formalize internal process to ramp-up expertise of resources
- Manage client relationship at multiple levels of customer organization
- Manage service levels and go beyond contracted SLA and deliver value add
- Vendor management
- Lead in the technology selection and organizational build-up efforts.
- Collaborate with Account management teams to qualify Business expansion opportunities.
- Identify and manage infrastructure technical standards that are relevant to our customer.
- Produce and maintain the long term technical architecture strategy and roadmaps, in collaboration with customers and vendors.
- Secure infrastructure architecture compliance.
- Drive research activities, and keep updated on market trends.
- Support the customer and co-workers with infrastructure architecture guidelines, frameworks, and also specific analysis and recommendations when needed.
- Work with IT Security and Compliance team to define the security architecture concept that can support customers.
- Support overall IT strategy with the relevant infrastructure architecture.
- Define and monitor the application of architectural and technological guidelines, in order to make sure applications and services are "designed for operations"
- Overall P&L responsibility.
- Expansion of services to fill all gamut's of infrastructure-increase breadth.
- Focus on project opportunities and transformation initiatives
- ITIL process definitions and implementation
- Conduct regular in depth service and process audits.
- Employee retention, motivation and training
- Focus on helping people from L1 to L2, L2 to L3 within select timelines
- Reduce business impact of outages
- Cost savings through better solutions
- Enhance operational efficiency's
- Overall SLA management - Operation interaction with technologies Lead
Certification-ITIL & PMP or equivalent
The position is offering a competitive market rate up to €400 per day and will be for an initial 12 months (Possible extensions). If you are a Support Team Lead, then APPLY NOW or contact Vytas@applauseit.co.uk
Support Team Lead
Support, Infrastructure, SLA, Compliance, ITIL, PMP