Support Engineer – Genesys Contact Center
Support Engineer – Genesys Contact Center
Lesser Poland Up to £67 per day
Contract | PolishContactCentre_1609860949
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Support Engineer - Genesys Contact Center

Location: Krakow, Poland

Day rate: Up to 335 PLN Per Day

12 months contract (Possible extension)

Looking for a Support Engineer (Genesys) to join an experienced team.

Skills required

  • Good understanding of SIP Protocols, Genesys Framework and Architecture
  • Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights
  • Good troubleshooting experience in Genesys infrastructure.
  • Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement.
  • Trunks, E1/ T1(CAS, CCS), SIP etc.
  • Gateway protocols: SIP and MGCP
  • Good ITIL Knowledge - Incident, Change & Configuration Management

Soft skills required

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE (Including MS Project and Visio)
  • Should have good customer handling skills


  • Resolving incident cases.
  • Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed.
  • Incident tracking to ensure continuity across shifts.
  • Vendor management with PSTN Service provide, OEM for resolution of tickets.
  • Coordination of communication bridges during major outages
  • Participate in Operational processes (Daily Ops, Change Control, Incident management, request forservice, etc).
  • Adhering to defined SLAs
  • Handling tickets / requests
  • Troubleshooting technical issues
  • Ensuring that defined processes are adhered to
  • Report regularly concerning key counters and measures of the voice network through health checks

The position is offering a very competitive market rate of 335 PLN Per Day and will be for an initial 12 months (Possible extensions). If you are a Support Engineer (Genesys), then APPLY NOW or contact

Krakow, Poland

Support Engineer - Genesys Contact Center

Support, SLA, MS Office, Tickets, Genesys, Gateway protocols: SIP and MGCP, ITIL, Trunks, E1/ T1(CAS, CCS), SIP

Apply Now
Consultant - DevOps
Vytas Jelinskas
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