Senior Application Support Engineer – Linux, Network
Senior Application Support Engineer – Linux, Network
Manchester £50000 - £60000 per annum + Benefits
Permanent | hcLinuxApp11_1620740105
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Senior Application Support Engineer - Linux, Network

Manchester - £50,000 - £60,000 + Benefits

Senior Application Support Engineer with strong experience supporting Linux applications in an enterprise software environment stack is sought by a growing software house specialising within data management.

The Senior Application Support Engineer will be responsible for providing professional and efficient support to customers, partners, and technical sales staff to resolve software and configuration issues mainly within a Linux environment. This will involve the maintenance of the call tracking database, documenting reported issues and resolution actions to ensure customers are satisfied with the service provided.

The successful Senior Application Support Engineer must be able to demonstrate the following key skills and experience:

  • Minimum of three years' experience in an enterprise software technical customer support role/environment
  • Experience supporting applications on Linux (required), Windows and MAC operating systems
  • Experience reading and interpreting log files
  • Knowledge of networking
  • Knowledge of CIFS, NFS, SMB
  • Knowledge of file and storage systems
  • Excellent troubleshooting and diagnostic skills
  • Excellent verbal and written communication skills
  • Committed team player who can work both independently and as part of the team
  • Applies technical expertise, troubleshooting and communication skills to quickly resolve simple to complex issues
  • Actively interfaces with Engineering teams to resolve product issues
  • Able to work independently within defined processes and procedures with a focus on customer satisfaction
  • Participates in problem recreation and failure analysis of customer reported product issues

If you would like to apply for this role, please click "APPLY NOW"

Senior Application Support Engineer - Linux, Network

Manchester - £50,000 - £60,000 + Benefits

Apply Now
Consultant - Infrastructure & DevOps
Harvey Chawner
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