IT Service Desk Manager

IT Service Desk Manager

Tyne and Wear £40000 - £45000 per annum + Benefits
Permanent | RG/Helpdeskman/1503_1552664570
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Service Desk Manager
Change, Implementation, Technology-focused solutions

A bluechip engineering business with national coverage is seeking a new Helpdesk / Service Desk Manager with strong technology leadership skills to oversee their central IT support function in Newcastle. This is a very busy support team, and we need somebody with a proven track record of implementing change/strong leadership.

With 4 direct reports this position will suit a Helpdesk / Service Desk Manager with experience of running larger, high-volume teams, but also somebody with a history/proven experience of implementing self-diagnosis solutions for customers. The preference is for chatbots, but any history of devising/implementing innovative, self-service-driven solutions will be considered.

The successful Helpdesk / Service Desk Manager will have:

  • Existing leadership experience within a busy service desk environment
  • Background in/demonstrable experience of driving change and delivering/implementing innovative solutions across the service desk (preferably technology-focused)
  • Strong, windows-focused support background with an emphasis on infrastructure/end user domain (VOIP, Cloud Compute etc.)

If you are a Helpdesk / Service Desk Manager then APPLY NOW or contact ryan[at]applauseit[dot]co[dot]uk

Helpdesk / Service Desk Manager - Newcastle

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Consultant - Software Development
Ryan Green
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