Software Implementation Consultant. Customer Experience (CX) Analytics Software. A Customer Entailment role. German Speaking. EMEA wide role. Home Based to suit candidate living in Europe.
Extensive on-going travel throughout EMEA required (post Covid19). Big focus on German speaking customers in DACH
Circa 80-100K euros pa , inc Bonus + Benefits
Leading US owned global software analytics (BI) vendor requires experienced German and English language fluent Implementation Consultant to deliver and provide training and consultancy on their highly successful Analytics applications and in particular a CX oriented EFM and Speech/ Text Analytics product set. This role working with a wide range of EMEA corporate customers as part of a busy established international customer enablement team. You will be being a champion of both process and software. Whilst being billable and customer facing, you will be expected to work on site with customers to implement their solutions as effectively as possible.
With a background in software implementation consulting including a proven element of working with data oriented analytics focused systems (of one kind of another) you will work directly with customers to identify software configuration and (operational) design requirements and to then train the customer on usage and provide ongoing consultancy to ensure the customer gets maximum benefit from the solution.
Skills and Experience required:
Able to demonstrate and illustrate knowledge of business processes / methodologies - ideally within the contact centre industry or similar. Specifically, skills in Resource Planning, Quality Management, Customer Analytics type software is ideal.
Significant hands on experience working either as a customer or as a consultant in the key product areas
Consulting Methodology - able to drive change through consulting and best practice
Influencing others through analysis, presentation of findings and making key recommendations for business change
Extensive experience in different methodologies - evidence of process improvement resulting in best practice definition. Using this to make a tangible difference within a contact centre environment in this role
Solid understanding of the use of technology in business - exposure to enterprise feedback mechanisms, speech/text systems, quality management, performance management, any experience with contact centre technologies, and/or across multiple businesses is all useful though not mandatory.
Interpersonal Skills - the ability to engage and build relationships with people at all customer levels
Self-Motivated and driven
Significant attention to detail and comfortable writing reports and manipulating data
Strong numerical skills and ability to analyse and present complex data in a clear fashion
Solid presenting skills - comfortable at conferences, presenting to room
Excellent verbal and written skills in English and German
Ability to influence cross functional teams
Please send CV now and call Tim Morris 07739716815 to find out more.
Software Implementation consultant. CX Analytics Software Vendor. Customer Enablement
German Speaking EMEA. Home Based with DACH travel post Covid19
To 100K Euros, inc Bonus to 15% + Benefits