Customer Account Manager – Software as a Service, CRM

Customer Account Manager – Software as a Service, CRM

Leicestershire £18000 - £22000 per annum + Shift Allowance + Bonus
Permanent | customeraccmanUS_1549638845
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Customer Account Manager - Software as a Service, CRM

Leicester - £18,000 - £22,000 + Shift Allowance (£6,000) + Bonus (up to £4,000) + Benefits

Customer Account Manager with experience providing customer services in a client facing environment (ideally technology or software) sought by a leading technology provider for integrated business communications solutions. Their "customer first" approach starts with their support function - offering new customers a fantastic on boarding process and great ongoing support is provided by their account management team.

As a Customer Account Manager you will be responsible for managing a number of US customers; maximising satisfaction and user adoption, securing engagement and loyalty, helping to up-sell / cross-sell further services and escalating client technical issues when necessary.

The successful Customer Account Manager should have:

  • Experience working in a client facing / customer services role
  • Previous experience providing phone based customer sales or support
  • The ability to adapt approach to suit the customer's needs
  • Good attention to detail
  • A sense of self-motivation and pride in their work

It would be great if you:

  • Have knowledge of Software / Software as a Service / iCloud based technologies
  • Have used Salesforce CRM
  • Know about the Telecoms market

All of this will be trained though so don't be put off!

Working hours - Monday to Friday 2.30pm - 11pm

Please send CV now to alexp[at]applauseit[dot]co[uk] and call Alex Pitts on 0121 285 3913 to find out more.

Customer Account Manager - Software as a Service, CRM - Leicester - £18,000 - £22,000 + Shift Allowance + Bonus (up to £4,000) + Benefits

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Alex Pitts
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