CCTV and Access Control Customer Services Support Person
CCTV and Access Control Customer Services Support Person
Stockport £20000 - £24000 per annum + DOE + Bens
Permanent | SEC/SUPPORT/JAN20_1578397724
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CCTV and Access Control Customer Services Support Person

Stockport, Cheshire / Greater Manchester - Commutable via Altrincham, Oldham, Wilmslow, Macclesfield

£19,000 - £24,000 pa base depending on experience + Benefits

Leading security product company requires new Customer Services Technical Support Person to deal with all aspects of Customer Service including communication with external and internal customers - end to end order processing and support for external sales teams.

The role of Technical Sales Support is to respond to all requests for System Design and Quotation in both a timely and effectively manner. Will suit someone with relevant industry experience or relevant further higher education or a university leaver, with an interest in / or courses completed relating to Electronics engineering or IT. Product training will be provided.

Essential skills and experience -

Proven phone-based customer service experience

Decent standard of education with minimum 5 GCSEs and A Levels or BTEC qualifications - IT / Numerate subjects preferred

PC Literate with Standard operating systems and business applications

An interest in electronics and IT

Desirable -

Sound knowledge of Security Systems including. Door Entry, Access Control and CCTV

General understanding of CAD systems

Sales Order Process understanding

Security System Design

Duties and responsibilities include, but not limited to -

Commitment to Providing First Class Customer Service

System Design and Quotations

Handle inbound calls and e-mails and respond with a high level of professionalism

Maintain High standards of data accuracy

Provide Technical Support to the Customer Services Team on all Products and order related issues

Vetting of all Product Sales Orders to ensure correct system build and operation

Vetting of all Entrance Panel Customisation

Support the Sales Team on a daily basis with Security System Design, Sales Orders and Quotations

Creating and Running SAP Order Vetting reports

Preparing Schematic drawings on system design for Customers, Manufacturing, Sales and Technical Support.

Work closely with the Manufacturing team on System Configuration, the supply of Programming information and non-standard build requirement

Maintenance and update of Quotation Build up Sheet and Project Database

Support and Maintain Entrance Panel Builder

Support Product Management with new Product Releases

Gain up to date Product knowledge on complete range of Products

Work with colleagues to ensure the achievement of departmental targets

Soft Skills required -

Strong customer facing/focused skills

Team Player

Problem Solving

Flexible, Can do Attitude!

Competitive salary and big company style benefits package on offer

Send CV now and call Tim Morris 07739 716815 to find out more

CCTV and Access Control Customer Services Support Person

Stockport, Cheshire / Manchester borders

Apply Now
Consultant - Sales
Tim Morris
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