Application Support Analyst – Travel Systems
Application Support Analyst – Travel Systems
Manchester £25000 - £30000 per annum + + Great Benefits
Permanent | APPSUPP/MAN_1578509544
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Application Support Analyst - 2nd Line, Travel Systems

Manchester, North West. Prestigious new City Centre Offices.

£25,000 - £30,000 pa + Benefits

Fast expanding Travel Systems House with Global Corporate client base requires experienced bespoke Application Support Product Specialist to join established team supporting SAAS solutions hosted within their own visualised server infrastructure from data centres and providing highly robust and scalable service offerings. This company is rapidly expanding due to major commercial client wins and wants to hire for this key role acting as the gateway between the customer and development teams.

In this role you will:

Be responsible for receiving, handling, and escalating product support issues across solutions.

Triage, troubleshoot, and attempt to resolve problems reported by users

Investigation, escalation, creation, and management of product defect reports to the development team

Creation of detailed and useful product defect reports for the development team

Ensure customer are kept updated on the progress of their support issues

Support the test team in creation, review, and implementation of system test plans, scripts, and harnesses

Create, review, and maintain product documentation and training material

Work closely with the development team to understand customer issues and ensure speedy resolution of those issues

Build detailed knowledge of our product offerings to be able act as a subject matter expert for future enhancement and development efforts

Act as the 'voice of the customer' within the development centre

Essential Skills and Experience:

Good general understanding of modern Windows based infrastructure and applications software

A proven background in IT Systems support focusing on applications rather than underlying infrastructure

Proven in a customer facing IT support role over email and phone

Excellent written and verbal communication skills

Patient nature and ability to deal with customers over the phone

Flexible attitude, ability to perform under pressure

A commitment to quality and a thorough approach to the work

Ability to work well within a team

Desirable Skills / Attributes (by no means essential) :

Knowledge of product support within a travel related company

Knowledge of Amadeus, Sabre, or other travel related systems

Any European languages - French, German, Spanish etc.

The Rewards: Competitive Salary, Pension, Good leave, Great Socials!

Application Support Analyst - 2nd Line. Travel Systems

To £30K + Bens

Apply Now
Consultant - Sales
Tim Morris
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