Application Support Analyst. SQL, IIS
Application Support Analyst. SQL, IIS
Staffordshire £25000 - £30000 per annum + + Great Benefits
Permanent | APPSUPP/BUR/JAN13_1578934837
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Application Support Analyst - SQL. IIS. Growing Software House

Burton on Trent, Staffordshire - Commutable from Derby, Tamworth, Sutton Coldfield, Litchfield, Cannock

Competitive £ Base + Comprehensive Benefits Package

Leading Health CRM Systems house and part of large corporate UK business services company, requires new Application Support Analyst to support products and services for customers wanting to get the best return on investment in their software and solutions. You will guide customers around the features and benefits of their solution, and be responsible for seeing that queries are resolved (based on help desk ticketing SLAs), and schedules are met (hand in hand with Project Managers). Will suit a 2nd Line Application Support Person with good SQL and some exposure to end user training who wants to move up into an exciting customer facing Implementation Consultant role.

The Role:

Providing application support to customers via telephone, email and remote connection tools

Correctly and accurately log and prioritise customer queries and issues on the Helpdesk in line with their Service Level Agreements

Investigate and resolve Helpdesk tickets to customer satisfaction using telephone, email and remote connects where required

Prioritise and manage helpdesk tickets, updating them as required including from external sources of information

Improve the service and knowledge by liaising with other staff members to gain and transfer knowledge and suggest service improvements

Arrange, install & configure Idox products on customer site and internal equipment when required (occasional UK day travel)

Candidates who have experience either working at systems houses or business services companies that service Health care settings or having direct experience supporting and implementing systems within NHS / or private clinical settings are of particular interest.

Required skills and experience:

Proven experience in either a similar software support / implementation role: looking to move up from a back-office Application Support role into something more face to face

Solid Windows server platform experience, low level administration type skills

Basic experience of IIS and basic application debugging

Excellent written, verbal and presentation skills

Used to working to deadlines

Proven problem-solving skills

Ability to communicate technical concepts to non-technical staff

Confidence in building strong customer relationships

Ability to work independently and collaboratively towards customer success

Aptitude for data analysis and reporting

SQL querying skills

Energy, passion and drive to deliver customer value!

Great career development and a comprehensive benefits package on offer including pension, above average leave, health care, share save scheme and various other discount and voucher schemes you would expect from a larger organisation.

Please send CV now and call Tim Morris on 0121 312 1097 to find out more

Application Support Analyst - SQL. IIS

Burton on Trent, Staffordshire

Apply Now
Consultant - Sales
Tim Morris
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