Application Support Analyst - SQL. IIS. Growing Software House
Burton on Trent, Staffordshire - Commutable from Derby, Tamworth, Sutton Coldfield, Litchfield, Cannock
Competitive £ Base + Comprehensive Benefits Package
Leading Health CRM Systems house and part of large corporate UK business services company, requires new Application Support Analyst to support products and services for customers wanting to get the best return on investment in their software and solutions. You will guide customers around the features and benefits of their solution, and be responsible for seeing that queries are resolved (based on help desk ticketing SLAs), and schedules are met (hand in hand with Project Managers). Will suit a 2nd Line Application Support Person with good SQL and some exposure to end user training who wants to move up into an exciting customer facing Implementation Consultant role.
Providing application support to customers via telephone, email and remote connection tools
Correctly and accurately log and prioritise customer queries and issues on the Helpdesk in line with their Service Level Agreements
Investigate and resolve Helpdesk tickets to customer satisfaction using telephone, email and remote connects where required
Prioritise and manage helpdesk tickets, updating them as required including from external sources of information
Improve the service and knowledge by liaising with other staff members to gain and transfer knowledge and suggest service improvements
Arrange, install & configure Idox products on customer site and internal equipment when required (occasional UK day travel)
Candidates who have experience either working at systems houses or business services companies that service Health care settings or having direct experience supporting and implementing systems within NHS / or private clinical settings are of particular interest.
Required skills and experience:
Proven experience in either a similar software support / implementation role: looking to move up from a back-office Application Support role into something more face to face
Solid Windows server platform experience, low level administration type skills
Basic experience of IIS and basic application debugging
Excellent written, verbal and presentation skills
Used to working to deadlines
Proven problem-solving skills
Ability to communicate technical concepts to non-technical staff
Confidence in building strong customer relationships
Ability to work independently and collaboratively towards customer success
Aptitude for data analysis and reporting
SQL querying skills
Energy, passion and drive to deliver customer value!
Great career development and a comprehensive benefits package on offer including pension, above average leave, health care, share save scheme and various other discount and voucher schemes you would expect from a larger organisation.
Please send CV now and call Tim Morris on 0121 312 1097 to find out more
Application Support Analyst - SQL. IIS
Burton on Trent, Staffordshire