Software Application Support Analyst: Windows, SQL , Networks, .NET Software
Good English + either Spanish or German (to native standard)
Warrington - Commutable via Liverpool and Manchester. Can work from home up to 2 days a week
£30,000 - £35,000 pa (depending on experience) + Benefits
High growth software house requires experienced Application Support Analyst with technical aptitude and a flair for problem-solving to take up a key customer facing role. You will be joining a growing friendly, established team supporting a range of 2nd and 3rd line application support issues sitting on a Windows .NET stack, in a busy ITIL savvy environment.
My client is in need of a native standard Spanish or German speaker (with the IT skills also) in this round of recruitment
Essential Skills and experience:
Circa 3-5 year's + experience in a software support role (preferably at least 2 years supporting bespoke Windows and SQL Server backed systems).
Strong investigative and problem-solving skills
An excellent customer service persona
Strong written and verbal communication skills in English - including good phone manner (though most issues resolved via email)
Having a thorough understanding and ability to use and support the Microsoft Office suite
Knowledge and ability to troubleshoot current:
Windows operating systems (from WinXP, Windows 7 +)
Understanding of TCP/IP networks and common security systems
Understanding of LAN and WAN communication and some configurations
Exposure to basic programming concepts including data values and types, logic, data structures.
Experience of SQL Server querying - looking into stored procedures and writing select statements
Desirable (by no means essential):
Any exposure to C#, VB.net, the .Net platform and Visual Studio an advantage (though this not a coding role)
Any XML, Soap, or JSON knowledge to help understand how their software consumes client web services and develop data interchange, also of interest.
Any MS SQL Development and/or Admin skills
Experience working in an ITIL environment and/or foundation certification
Use of Help Desk packages - Net Help Desk or similar
(all of real interest but in now way essential)
Reporting to the Customer Service Manager, the successful candidate will be confident and methodical when liaising with customers and will have a strong track record in performing problem analysis, asking relevant questions to derive understanding and diagnosing technical and environmental problems.
The role requires a good degree of technical knowledge and an aptitude to learn new skills and technologies. The analyst will also liaise with the development team to reproduce issues, identify root causes and fix problems as a trusted advisor to the customer.
The successful candidate will join our highly skilled and motivated support and development team. Their investigative and problem-solving skills will make a valuable contribution to the continued success of the company
To suit experienced bespoke software support analyst able to work under own initiative often, able to manage and prioritise multiple issues and grasp problems quickly. A strong desire for self-improvement is essential and you will receive exposure to some excellent technical systems and client customers.
Highly competitive salary - graded depending on experience
Bonus up to 10%
Health Care inc Dental and other insurances
On call rota with good payment/s
Relaxed and Professional company environment with Casual Dress code
Please send CV now and call Tim Morris on 07739 716 815 to find out more
Software Application Support Analyst, Windows, SQL, Networks, .NET + Spanish or German