Application Support Analyst – Move up Implementation Consultant
Application Support Analyst – Move up Implementation Consultant
Staffordshire £25000 - £30000 per annum + + Great Benefits
Permanent | IMPCON/NEW_1557753647
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Application Support Analyst - Move up Implementation Consultant, SQL

Burton on Trent, Staffordshire - Commutable from Derby, Tamworth, Sutton Coldfield, Litchfield, Cannock

Competitive £ salary + Comprehensive Benefits Package

Leading Health CRM Systems house and part of large corporate UK business services company, requires new Implementation Consultant to support the uptake of Health focused products and services for customers wanting to get the best return on investment in their software and solutions and will guide customers around the features and benefits of their solution, and be responsible for seeing that queries are resolved, schedules are met (hand in hand with Project Managers) and that the customers will get a flying start with products through careful preparation and training. Will suit a 2nd Line Application Support Person with good SQL and some exposure to end user training who wants to move up into an exciting customer facing Implimentation Consultant role.

The Role:

Gather business requirements as necessary and apply detailed working knowledge of products and features to support customer business process

Create configuration documents for setup of products

Train clients appropriately

Recommend implementation of features and functions in line with customer business process

Report enhancement requests and issues on behalf of the customer

Work with assigned Project Managers to establish cost and time estimates for implementation

Assist with identification of risks, developing mitigation or avoidance plans for each project

Carry out implementation activities in line with standard implementation processes that lead to Go Live of products in customer production environments

Provide post go-live support

Produce necessary documentation and handover implementation to the support team

Train/Coach less experienced Implementation Specialists and internal resources including support staff

Candidates who have experience either working at systems houses or business services companies that service Health care settings or having direct experience supporting and implementing systems within NHS / or private clinical settings are of particular interest.

Required skills and experience:

Proven experience in either a similar software support / implementation role: looking to move up from a back-office Application Support role into something more face to face

Solid Windows server platform experience, low level administration type skills

Basic experience of IIS and basic app debugging

Excellent written, verbal and presentation skills

Used to working to deadlines

Proven problem-solving skills

Ability to communicate technical concepts to non-technical staff

Confidence in building strong customer relationships

Ability to work independently and collaboratively towards customer deliverables

Aptitude for data analysis and reporting

SQL querying skills

Energy, passion and drive to deliver customer value

Great career development and a comprehensive benefits package on offer including pension, good leave, health, share save scheme and various other discount and voucher schemes you would expect from a large corporate organisation.

Please send CV now and call Tim Morris on 0121 285 3911 to find out more

Implementation Consultant - Health Software Systems, SQL

Burton on Trent, Staffordshire

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Consultant - Sales
Tim Morris
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