Application Support Analyst – Dynamics CRM, O365
Application Support Analyst – Dynamics CRM, O365
North West England £25000 - £35000 per annum + + Benefits
Permanent | DNAM/MAY20_1589276712
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Dynamics CRM Application Support Analyst

Fully Remote Home based role for company based near Stockport, Cheshire - To Suit candidate living anywhere near: Chester, Manchester, Liverpool, Preston, Leeds or Birmingham, Nottingham, Derby, Stoke.

£25,000 - £35,000 pa + Benefits depending on experience + Pension, Health, Laptop

Growing and highly innovative IT Managed Services Company and Microsoft Gold Partner requires new Application Support Analyst with experience of Dynamics CRM to support, trouble shooting and providing configuration services for Dynamics 365 CRM end user customer implementations, as part of a small friendly and also growing Dynamics projects focused team. Working from home you will be fully supported in terms of resources, support and management. This client will interview, hire and on board remoteley right now due to COVID19.

Skills/Experience Required:

Good knowledge and experience supporting Dynamics 365 CRM

Any knowledge of the Dynamics 365 Sales, Service and/or Field Service and/or Project Service Automation will be an advantage

Some experience with working in a Technical Support/Dynamics focused role

Experience with time tracking and basic project management

Knowledge of the concepts of plug-ins, custom work flow assemblies will be advantageous

Desirable:

Any knowledge of Dynamics CRM entities, work-flows, configuration, customisation and solutions

Knowledge and Experience of Integrating Dynamics 365 with Office 365, SharePoint, Exchange, Outlook

Any Power BI knowledge

Responsibilities:

Provide support to existing Dynamics 365 customers

Log and process any support cases for Dynamics 365 customers

Ensure all support calls are effectively managed with minimum disruption to services to the client

Liaise with Microsoft when applicable for support

Provision/Build fields, forms, views within a solution

Record and Update all time and expenses within the project system

Update customers and project managers during Provision and Build stages

Excellent working environment, career progression and company benefit on offer!

Please send CV now and call Tim Morris on 07739 716815 to find out more

Dynamics CRM Application Support Analyst - Sales, Service, PSA

Home based role to £35K + Benefits

Apply Now
Consultant - Sales
Tim Morris
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