First Line IT Support Engineer

SSFLES

Permanent £19000 – £20000 per annum

First Line IT Support Engineer

Location: Bolton, Greater Manchester- commutable via Bury, Middleton, Chorley, Blackburn, Preston and Manchester.

Salary: £19,000-£20,000 per annum + benefits

8.30am - 5pm with early finishes Friday.

A leading financial company are looking to expand their IT services team by recruiting a First Line Support Engineer to join their established team.

The person:

The successful person will be able to demonstrate:

  • Great communication skills
  • Self-motivation
  • A drive to make things better
  • Initiative
  • Management of a busy workload

In this role you will:

  • Be the first point of contact providing First Line IT Support
  • Manage customer requests on the system
  • Escalate issues to the Project Manager or Development team as appropriate
  • Carry out initial diagnosis and troubleshooting to resolve problems
  • Deliver basic IT skills training to other staff

What experience will you need to have?

  • Experience of working in a level 1 / First Line IT support role equivalent within an ITIL customer service environment
  • Basic Knowledge of ITIL
  • Desktop support experience in a Windows environment
  • Experience in using ticket management systems
  • AD administration experience
  • Basic knowledge of small networks TCP/IP and router configuration
  • Experience of maintaining MS Exchange and Windows Server 2008/2012
  • Experience of laptop, desktop and printer hardware support

What will get me bonus points?

  • Professional qualification in IT support

Please send your CV to Sophie at sophie@applauseit.co.uk or call 0121 285 3928 to find out more.

First Line IT Support Engineer/ Bolton


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