Service Desk Analyst - (First Line Support, Help Desk Engineer)

SS/ServiceDesk0507

Permanent £18000 – £24000 per annum Benefits
Chorley, Lancashire

Service Desk Analyst - (First Line Support, Help Desk Engineer)

Service Desk Analyst sought by a growing software house in Chorley. You will provide 1st line support to the companies customers on their data management products.

Key responsibilities:

  • First point of contact for all customers
  • Provide 1st Line Support
  • Responsible for the triage of Service Desk calls received and prioritise them
  • Log all calls and respond to all service desk calls through telephone, email or web portal
  • Meet deadlines within SLAs
  • Keep up to date on all products in order to provide the best service to the customers.

The ideal candidate will have at least a years' experience as a Service Desk Analyst working on a busy service desk and will have excellent customer service skills.

This is an excellent opportunity for a proven Service Desk Analyst to grow their career with a market leading software house. The company offer training and support for all employee's and offer progression within the business.

Service Desk Analyst - Chorley


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