International SaaS vendor powering the global travel industry

A combination of quality communication and speed of delivery. Find out more about our working relationship with international airline software provider Calrom.

Who are Calrom?

Calrom are part of Travel Innovation Group and have been delivering innovative solutions to the airline industry since 2007. They are forward thinking and fast moving, a must when working within the travel sector.

Their software platforms are bespoke and offer best in class tour operator flight and group booking systems. By collaborating with both airlines directly and with 3rd party tour operators, they are able to provide unique insights and solve the most complex of technical problems.

The Relationship

With a working relationship that goes back a decade, this is an opportunity to look at one of our longest standing customer relationships from the perspective of our current contact - HR Business Partner. We'll look at what the key attributes that are valued when recruiting into this sector and hopefully find out a little more about why we've been working so well together for so long!

1. How long have you been working with Applause IT?

Personally, I have been with Calrom 4.5 years but we were working with Applause IT before I joined the business.

2. What type of roles have Applause IT partnered on?

Software Engineers, Data Engineers, Business Analysts, Project Managers and IT Service Support [including Site Reliability Engineering and DevOps].

3. What are the most important features you look for from your agency partners?

All of our roles are usually quick turn arounds so the consultant's knowledge of the [candidate] market versus the business, salaries, speed to recruit and costs are all valuable features of what we look for when dealing with agencies.

4. What is it about our service that you like about working with Applause IT?

I have an excellent business relationship with Harvey who listens, feeds back, communicates, delivers and advises on all the roles and more. [The roles] which are put in his direction he never fails to deliver on.

5. How could we add further value to Calrom’s hiring process?

There isn’t anything further that you can offer because a lot of our roles are market driven. If the candidates are not there or candidates' expectations are too high then it is us as a business that have to compromise in order to align our recruitment requirements with role expectations.

From our Perspective

We catch up with our Lead Consultant Harvey Chawner who has been a key contact for Calrom here at Applause IT. With an expertise in I.T Support, Infrastructure, Networking and DevOps - he provides not only excellent delivery for our customer but is relied upon to provide up to date market surveys and insights into what is driving the candidate market. This definitely comes through in his response, where partnership seems to be paramount.

Having worked with Calrom for a number of years I’ve built great relationships with individuals in multiple areas and levels of the business.

These relationships have allowed us to work in very definition of a consultancy partnership. We have a two-way relationship sharing information and market insight that allows for an informed hiring process and consultative service where the main winner is the candidate!

Lead Consultant - Harvey Chawner