1st - 2nd Line Technical Support Engineer, Windows, Outlook 365

TM/MACCDESK/NOV

Permanent £20000 – £23000 per annum + Benefits
Macclesfield, Greater Manchester

1st - 2nd Line Technical Support Engineer, Windows, Outlook365

Macclesfield, Cheshire (Commutable via Buxton, Leek, Congleton, Knutsford, Wilmslow and Stockport)

To £23K + Bens

This is an exciting and challenging opportunity for person with good recent experience in a similar 1st-2nd line IT support role to join a busy and expanding technical services department. A good understanding of Microsoft servers, client operating systems, MS office applications, networking skills, hardware / software troubleshooting etc. is required. Good opportunities exist to work towards 2nd line skills in this role with paid certification as they are a MS Gold Partner.

Desired Skills & Experience (as many as possible but not necessarily all):
Windows Server 2000 and above
Windows Client OS XP and above
Microsoft Office products 2000 to 2013
Microsoft Office 365 (1 year + experience preferred)
Exposure to Microsoft Share Point
Microsoft Exchange
OS Image Deployment
Hardware and software fault diagnosis
DHCP / DNS IP addressing / routing
Network Devices (Printers, Routers, Access Points)
Driving licence required

This is a role that involves dealing with my client's customers on a day to day basis. Therefore outstanding customer service and communication skills in English are essential!

Role and Responsibilities:
Responding to phone calls and logging cases within agreed SLA's
Liaising with customers effectively and courteously when working on support cases
Maintaining relevant technical qualifications
Operating within specified metrics as set by the operations manager
Site attendance as and when required
Monitoring and responding to alerts raised by our network management system
Supporting other engineers on projects if required

Benefits on offer include:
Company laptop and phone
Free on-site parking
Paid for MS exams
45p per mile allowance for business miles
Modern open plan office with Xbox etc. in break area
Flat management structure (direct contact with directors, no separate offices)

Please send CV now and call Tim Morris on 07739716815 to find out more

1st - 2nd Line Technical Support Engineer, Windows, Outlook365

Macclesfield, Cheshire

To £23K + Bens


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