2nd / 3rd Line - Windows Server + Network - IT Support

DAN2nd3rdnetwork

Permanent £23000 – £28000 per annum benefits
Bromsgrove

2nd / 3rd Line - IT Support Engineer

Location: Bromsgrove

Job Title: IT Support, Windows Server and Networking

Salary: £22k - £28k + benefits

My IT Solutions Provider who have a large product portfolio are looking for a IT Support Engineer to help with all IT Support activities and assist and support a range of their customers with their software needs.

This opportunity will suit someone who is happy to deal with customers with queries about the clients' software, all the way through from technical to implementations and changes. This will suit someone who is happy to deal face to face with external customers, and has experience of IT Support and Customer service experience.

You can expect to be on client sites 20% of the time, with expenses and nights away all paid for and overtime pay on offer.

The Role:

  • 2nd and 3rd Line support of both MSP and Bespoke Software Solutions
  • Support all of the platforms and systems.
  • Networking knowledge
  • Windows Server expertise
  • Make sure all upgrades and patches are carried out for the platform and in line with all related software and hardware.
  • Liaise with the Sales and Technical teams to ensure customer issues are looked after
  • Document all IT Issues and problems
  • Work in line with company SLAs
  • Research new products that existing customers may find beneficial
  • Carry out all checks around monitoring and maintenance of the platform's security.

Skills Required:

  • Microsoft MCP or GCSES in Maths and English
  • Experience of IT and LAN/WAN Networking Support
  • Ability to support Azure and Office 365 (nice to have)
  • Extensive experience in a Service Desk, IT Support or IT Project delivery environment
  • Interest in Cloud Technologies

What is in it for your career:

  • Training and personal development opportunities
  • Career Development

My client is in a scenic area of Bromsgrove and have a great culture to their organisation.

2nd / 3rd Line Support / Technical Support / IT Support / Windows/ Client Site Support


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